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✅ 6 Month Buy Back Guarantee 🇦🇺 Designed in Australia 📦 Free Shipping Over $500 🐶 64,000+ Happy Dogs

✅ Vet-Approved

🐾 Designed in Australia

🛡️ Safety First – Non-Toxic Materials

🐶 52,000+ Happy Dogs and Counting

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Frequently Asked Questions

Shipping & Delivery

How much is shipping?

We keep it simple — a flat $14.50 on all wholesale orders across Australia. Spend over $500 and we’ll cover the shipping for you.

Where do you ship?

We ship Australia-wide, including regional spots. As well as to New Zealand.

Want to place an international order? Just reach out to us at wholesale@happystaffyco.com

How long will it take to fulfill my order?

We usually pack and send within 24 hours on business days. Orders on Friday arvo or over the weekend will head out Monday.

During busy seasons, things might take a touch longer, but we’ll always keep you in the loop.

How will I know when my order has shipped?

Your tracking link will be in your shipping confirmation email, you’ll receive this once your order leaves our warehouse.

You can also log into your wholesale account to check order history and tracking numbers anytime.

Orders

Do you have minimum order quantities?

Nope! Order as little or as much as you like — no MOQs here

How do I place an order?

The easiest way is through this website. Or, if you prefer, just flick us an email at wholesale@happystaffyco.com.

What about out-of-stock items?

If something’s sold out, you can sign up for back-in-stock notifications or get in touch with us for an ETA.

Payments

What are your payment terms?

All wholesale orders need to be paid upfront before shipping.

How can I pay?

We take secure credit card payments at checkout or bank transfer.

For bank transfers, please contact us at wholesale@happystaffyco.com to arrange this.

Product Guarantees

How does the Chewzilla® 90-Day Replacement Guarantee work?
  • Swap the toy from your stock if your customer qualifies.
  • Send us a quick snap of the damaged toy + the receipt of sale.
  • We’ll credit your next order.

We’ll also share staff docs and customer info to make it hassle-free.

6-Month Buy-Back Program

If you’ve still got stock sitting after 6 months, we’ll send you a prepaid return label.

Once it’s back, we’ll refund you in full. Honestly, we don’t think you’ll need it, but it’s there for peace of mind.

Marketing & Displays

Do you provide signage?

Yes! First orders over $1000 get a free corflute sign pack. Need extras later?

A full pack (3 different sizes) is available at cost for $133. Plus, all partners get free access to printable signage and marketing assets. You can find digital assets here.

Where can I find the RRP?

Our Recommended Retail Price is displayed on every product. If you need a hand, just reach out and we’ll help.

Support

What should I do if my order is incorrect?

No stress — just contact our wholesale team at wholesale@happystaffyco.com or call 0494 147 189 and we’ll sort it straight away.

Do you accept returns?

We generally do not accept wholesale returns for change of mind. However, if you believe a product is faulty, please contact us and we’ll work with you on a quick resolution.

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