CHEWZILLA® — FOR RETAIL PARTNERS
THE 90-DAY GUARANTEE
If a customer's Chewzilla® toy breaks within 90 days of purchase, we replace it — and it costs your store nothing. Here's exactly how it works.
What the guarantee covers
- Applies to Chewzilla® toys only — toys containing rubber are not covered.
- Covers toys returned by your customers due to breakage within 90 days of purchase.
Covered vs not covered
✓ BROKENCOVERED
- Snapped in half
- Torn into two or more pieces
- A piece of the toy has come apart
✗ NORMAL WEARNOT COVERED
- Tooth marks
- Rough edges
- Surface nicks and small pieces missing
How to claim a replacement
- Contact us at wholesale@happystaffyco.com
- Submit the claim within 90 days of the toy being sold to your customer
- Confirm the purchase date (receipt or POS timestamp)
- Provide proof of damage (e.g. a photo from your customer)
✅ Approved requests
If the toy is confirmed broken, we credit you the individual Chewzilla toy’s wholesale cost on future orders — so you can replace your customer’s toy straight from your own stock (must be replaced with a Chewzilla toy).
ℹ️ Please note
- Limit of one replacement per toy, per customer.
- Excludes clearance, discontinued and promotional stock.
Not a stockist yet? The guarantee comes standard with every wholesale account.
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